At risk of dropping out
No next visit for 5 / 7 / 10 days (post-surgery / acute / chronic); lapsed at 30. Ava already tried each one.
Call next: James
All 6No next visit 1Insurance not renewed 1Visit limit reached 1Missed 2 visits 2Low HEP adherence 1
James Carter
Chronic low back · visit 5 of 12
No next visit booked
Cancelled today: cost and schedule · Ava offered Tue 7:00 AM
CallAnn Liu
Chronic neck · visit 6 of 12
Insurance not renewed
Referral expired · Ava called Dr. Chen’s office twice
CallMaria Gonzalez
Post-surgery knee · visit 12 of 17
Visit limit reached
12 of 12 approved used · Ava is calling Dr. Patel’s office
ViewBen Torres
Acute shoulder · visit 3 of 8
Missed 2 visits
Missed Thu and Mon · voicemail left
CallGloria Bell
Fall risk · visit 7 of 16
Missed 2 visits
Needs a ride · daughter (listed) asked for Wed
Book WedAhmed Karimi
Acute shoulder · visit 5 of 10
Low HEP adherence
Home exercises 2 of 7 days (29%) · told Ava “shoulder hurts after”
CallTip: “You’re at visit 6 of 12” works. Many patients who stop think they were already discharged.