Needs attention
Only what Ava couldn’t finish, most urgent first. Ava handled 31 other things since Friday.
Start at the top
All 7Callbacks 3Renewals 2Identity 1Records 1
Do today
Mark arrivals for 2 patients Overdue
Lena Ortiz 10:00 · Tom Becker 10:15 · not marked 15 min after start
Maria Gonzalez · last approved visit today
Ava is calling Dr. Patel’s office for a new referral · 5 planned visits on hold
Which patient? Shared phone (555) 010-0148
Caller asked to move “my mother-in-law’s visit” · Rosa, Diego or Elena Peña
This week
Call back Helen Ward
Insurance question: “Does my plan cover dry needling?” · Aetna
Call back Frank Ruiz
Wants a person about a bill · speaks Spanish
Records request · Lakeview Family Medicine
Progress note for Ann Liu · fax (555) 010-0190
Ahmed Karimi · last approved visit Wed
Renewal started by Ava · waiting on Dr. Chen’s office
✓ Nothing else this week. Ava adds items here as they come in.